2. What should be the end results? Change cannot be substantiating if the organization does not know of a better way to the current system/process. The proposed change must offer better benefits to the system than the previous system does. This concern would also be addressed in change management training.

3. How should these changes be effected? Some change processes worth doing fail in the end with all the management time and investment wasted because the question of how to make the change happen was not properly dealt with. Change management training helps evaluate the best approach or change with the least interruption and at minimal cost.  Ron Harper